Email Templates
Customize the email notifications sent to users and admins for various events. Control the content, appearance, and delivery of every automated email.
Accessing Email Templates
Go to Admin > Settings > Email Templates to view and manage all notification templates.
Available Templates
| Template | Trigger | Sent To |
|---|---|---|
| New Feature Notification | User submits a feature | Admins |
| Status Change Notification | Feature status changes | Author and followers |
| New Comment Notification | Comment on a followed feature | Followers |
| Admin Response Notification | Admin posts an official response | Author and followers |
| Feature Completed Notification | Feature marked as completed | Author and followers |
| Feature Merged Notification | Feature is merged into another | Author and followers |
| New Report Notification | User submits a report | Admins |
| User Warning Notification | Admin warns a user | The warned user |
| Announcement Email | Announcement sent via email | Subscribers |
Editing Templates
- Click on the template you want to edit
- Edit the Subject line
- Edit the Body content (supports HTML)
- Use merge fields to insert dynamic data
- Click Preview to see the template with sample data
- Click Save
Enabling and Disabling Templates
Each template has a toggle to enable or disable it:
- Enabled - Emails are sent when the trigger event occurs
- Disabled - No emails are sent for that event
Disabling a template preserves your configuration. When you re-enable it, your customized subject and body content will still be there.
Merge Fields
Merge fields are placeholders that get replaced with real data when the email is sent. Available fields vary by template.
| Field | Description |
|---|---|
{{user_name}} | The recipient's display name |
{{feature_title}} | The title of the related feature |
{{feature_url}} | Direct link to the feature |
{{status}} | The current or new status |
{{app_name}} | Your board/application name |
{{comment_body}} | The content of the comment |
{{admin_name}} | The name of the admin who performed the action |
{{merged_feature_title}} | The title of the feature that was merged into |
Not all merge fields are available in every template. For example, {{comment_body}} is only available in the New Comment Notification template, and {{merged_feature_title}} is only available in the Feature Merged Notification template.
Resetting a Template
If you want to restore a template to its original content:
- Open the template
- Click Reset to Default
- Confirm the reset
This restores the original subject and body content. Your enabled/disabled state is not affected.
Testing Templates
To preview how an email will look before it goes out to real users:
- Open the template
- Click Send Test
- A preview email is sent to your admin email address with sample data filled in
This lets you verify formatting, merge fields, and overall appearance.
Tips
| Tip | Why |
|---|---|
| Keep subjects short | Better open rates on mobile |
| Test after editing | Catch formatting issues early |
| Use merge fields | Personalized emails get more engagement |
| Disable unused templates | Reduce email noise for users |
Next Steps
- Email Logs - Monitor sent emails and delivery status