Moderation & Reports

Keep your feedback board clean by reviewing submissions and handling reports. A well-moderated board builds trust with your users.

Moderation Queue

New feature submissions go to the moderation queue (if auto-approve is disabled).

Accessing the Queue

  1. Go to Admin > Moderation
  2. You'll see all features waiting for review

Approving Features

When a feature looks good:

  1. Click Approve
  2. The feature becomes visible to all users
  3. Status changes to "Under Review" or "Planned" (your choice)
  4. The author gets notified (if emails are enabled)

Rejecting Features

When a feature shouldn't be published:

  1. Click Reject
  2. Choose a reason:
    • Spam - Promotional or irrelevant content
    • Duplicate - Already exists (consider merging instead)
    • Inappropriate - Offensive content
    • Unclear - Needs more detail
    • Other - Custom reason
  3. Add a note (optional) - The author sees this
  4. Click Confirm Rejection

The author is notified with your reason.

Merging Duplicates

When two features are the same idea:

  1. Find the duplicate in the moderation queue
  2. Click Merge
  3. Search for the original feature
  4. Select it
  5. Click Merge Features

What happens:

  • All votes transfer to the original
  • The duplicate is removed
  • Voters from both are now on one feature

Handling Reports

Users can report inappropriate content. You'll see reports in Admin > Reports.

Report Types

  • Feature reports - Reported feature requests
  • Comment reports - Reported comments
  • User reports - Reported user accounts

Report Reasons

Users can report for:

  • Spam or misleading
  • Duplicate content
  • Inappropriate or offensive
  • Harassment or bullying
  • Off-topic
  • Other

Reviewing a Report

  1. Go to Admin > Reports
  2. Click on a report to view details
  3. You'll see:
    • What was reported
    • Who reported it
    • The reason given
    • Any additional details

Resolving Reports

After reviewing, take action:

Option 1: Resolve (Take Action)

  1. Click Resolve
  2. Choose an action:
    • Warn user - Send a warning
    • Hide content - Remove from public view
    • Delete content - Permanently remove
    • Ban user - Block the user
  3. Add notes explaining your decision
  4. Click Confirm

Option 2: Dismiss

If the report isn't valid:

  1. Click Dismiss
  2. Add a note (optional)
  3. Click Confirm

Report Statuses

StatusMeaning
PendingNew, needs review
ReviewingYou're looking at it
ResolvedAction was taken
DismissedNo action needed

User Warnings

You can issue warnings to users when resolving a report or directly from user management.

Issuing a Warning

  1. When resolving a report, select Warn user as the action
  2. Alternatively, go to Admin > Users, find the user, and click Warn
  3. Enter a warning message explaining the issue
  4. Click Send Warning

What Happens

  • The user sees a warning banner on their next visit to the board
  • The user must acknowledge the warning before they can continue using the board
  • The warning is recorded in the user's warning history, which admins can review from the user detail page

Warning history is tracked permanently. Multiple warnings on a user's record can help justify stronger action like deactivation or banning.

Setting Up Moderation

Enable Moderation Queue

  1. Go to Admin > Settings > General
  2. Find "Auto-approve submissions"
  3. Set to No
  4. Click Save

Now all new features go to the queue first.

Allow Anonymous Submissions

  1. Go to Admin > Settings > General
  2. Find "Allow anonymous submissions"
  3. Set to Yes or No based on your preference
  4. Click Save

Requiring login reduces spam significantly.

Best Practices

PracticeWhy
Review the queue dailyKeeps the queue short and shows users their feedback matters
Be consistent with decisionsApply the same rules for everyone to build trust
Always explain rejectionsHelp users understand what went wrong so they can submit better requests
Merge duplicates instead of rejectingConsolidates votes and preserves the submitter's contribution rather than discouraging them
Reserve banning for serious violationsBanning is permanent and harsh; use it only for spam, harassment, or repeated offenses
Use Inactive status as a middle groundInactive users can still log in but cannot post or vote, giving them a chance to reform without full removal

Tips

  • Check regularly - Don't let reports pile up
  • Be fair - Review the actual content, not just the report
  • Document decisions - Use the notes field
  • Watch for patterns - Same user getting multiple reports? Investigate.

Next Steps

User Management

Was this page helpful?