Frequently Asked Questions
Answers to common questions about Votlie. If your question is not answered here, check the Troubleshooting guide or contact support through CodeCanyon.
General
Q: Can I change my domain after installation?
A: Yes. Deactivate your license, update APP_URL in the .env file, clear caches, then re-activate your license.
Q: How do I reset the admin password?
A: Use the Forgot Password link on the login page. If email is not configured, you can update the password directly in the database users table via phpMyAdmin. The password must be a bcrypt hash.
Q: Can I translate Votlie to another language?
A: Yes. Language files are located in resources/lang/. You can add or modify translations there.
Q: Where are uploaded files stored?
A: In storage/app/public/, which is symlinked to public/storage/.
Q: How often should I backup? A: Weekly at minimum. Always backup before running updates. For active sites with frequent user submissions, daily backups are recommended.
Q: Does Votlie work with PHP 8.3 or 8.4? A: Yes. Votlie supports PHP 8.2 and later versions, including 8.3 and 8.4.
Voting & Features
Q: Can users vote more than once on the same feature? A: No. Each user or session is limited to one vote per feature.
Q: Can a feature belong to multiple categories? A: No. Each feature belongs to one category only.
Q: Can users edit their submissions? A: Yes. Users can edit their own feature submissions. Admins can edit any feature.
Q: What happens when features are merged? A: Votes from the merged feature transfer to the target feature. Double-counting is prevented automatically.
User Accounts
Q: Can users delete their own accounts? A: Yes. Users can delete their accounts from their Settings page.
Q: Can banned users create new accounts? A: Yes, if they use a different email address. For persistent abuse, use IP blocking.
Q: Can I have multiple admins? A: Yes. You can promote users to admin from Admin > Users.
Extended License (SaaS)
Q: Can tenants customize their own board? A: Yes. Tenants have full access to the theme editor, categories, statuses, settings, and email configuration for their board.
Q: Can tenants use their own SMTP settings? A: Yes. Tenant SMTP settings override the platform default when configured.
Q: What happens when a tenant is deleted? A: All tenant data is permanently removed. This action cannot be undone.
Q: Can I offer a free plan? A: Yes. Create a plan with a $0 price and leave the Stripe Price IDs empty.
Q: Can tenants have multiple products? A: Yes, if the tenant's subscription plan includes a Max Products limit that allows it.
Q: What happens if Stripe is down? A: Existing tenants continue to work normally. New signups and subscription changes will fail until Stripe is available again.
Q: How do I migrate from Regular to Extended License?
A: Purchase the Extended License, deactivate your Regular License key, activate the Extended License key, then run php artisan saas:enable.
Q: Can I customize the landing page? A: Yes. Go to Super Admin > Platform Settings > Landing Page to customize the content.
Q: What payment methods does Stripe support? A: Stripe supports all payment methods that you have enabled in your Stripe Dashboard (credit cards, bank transfers, etc.).